FAQs
Our professional treatment advisors work closely with our clients to ensure the perfect treatment solution is designed for each individual. Steps Together at Rainford Hall will help reset your life, and to live a life free from addiction. If you’d like further information about our treatment packages, please call one of our professional treatment advisors today on 0330 175 7031 or make an enquiry now.
We would highly recommend that a friend or family member brings the client into treatment, we do not allow our clients to drive their own car. We understand this isn’t possible for everyone, and under certain circumstances Steps Together at Rainford Hall will arrange a taxi service or driver wherever possible.
Steps Together at Rainford Hall offer an extensive range of outpatient and aftercare services, which are perfect for those who have completed a residential treatment programme at Steps Together and now need to keep their recovery alive through ongoing treatments, therapy or support within the community.
Further information can be found here.
There are a number of ways you can pay for your treatment, methods of payment include debit/credit, cash or BACS. All major credit cards are accepted at Steps Together Rainford Hall. Please be aware a deposit is required near the beginning of your assessment and the full balance will be made upon arrival.
Please see below a list of items of suggested items you may want to bring with you into treatment.
- Walking shoes
- Coat
- Gym attire
- Appropriate swimwear
- Comfortable clothing
- Laptop / Phone
- Cigarettes/ vape
- Family photos
- Liver function test (if you have them)
- Repeat medications from your GP, any prescribed medication must be brought in its original box, please ensure you bring enough for your treatment stay.
Clients are welcome to bring their own mobile phone or laptop which can be used at certain times throughout day. We ask our clients to kindly turn their devices off whilst our therapy groups are running.
In the event a client leaving before the end of their agreed discharge date or, if the client is discharged at the discretion of the company due to a break of treatment contract terms, the purchaser will not be eligible for any refund on the balance of bed nights not completed.
Family members may be considered for a visit for any stays longer than 28 nights. Routine drug and alcohol tests are conducted upon return.
Our detox programmes vary and could take anywhere from a few days to several months. How long a detox takes depends on what the substance is, if multiple substances were used, how often the substance had been taken, how much was taken, medical history and also age. Detox programmes vary from person to person and will be assessed by a professional clinical practitioner before arrival.
Further information can be found here.
Further information about our programmes can be found below:
MAKE AN ENQUIRY
Other methods of contact
MAKE AN ENQUIRY
Other methods of contact
